Terms

Terms and Conditions

Welcome to TheGoldApp.com

These terms and conditions outline the rules and regulations for the use of TheGoldApp.com’s website and mobile app.

1. General Terms

By accessing this website and/or mobile application, we assume you accept these terms and conditions. If you do not agree to all terms, please do not use TheGoldApp.com.

2. Use of TheGoldApp.com

TheGoldApp.com allows users to buy and sell precious metals, including gold. By using our services, you agree to comply with all applicable laws, rules, and regulations.

3. Handling and Shipping Time

We strive to process and ship all orders within 1-3 business days. However, delays due to high demand or unforeseen circumstances may occur. We will notify you via email in the event of any delays.

4. 15-Day Return Policy

At TheGoldApp.com, customer satisfaction is a priority. We offer a 15-day return policy on eligible items. To be eligible for a return:

  • The product must be unused and in the same condition as received.
  • You must have the original packaging and receipt.

Returns will be processed within 7-10 business days of receiving the returned item. Refunds will be issued via the original payment method.

5. Buy-Back Program

We offer a buy-back service for gold purchased from other companies, provided you have a valid receipt. We buy back at the current spot price of gold on the day of the transaction. The receipt must include details about the weight, purity, and purchase date of the gold.

6. Payments

All transactions on TheGoldApp.com are secure. Accepted payment methods include credit cards, debit cards, and bank transfers. We reserve the right to cancel any order for any reason, including fraud suspicion or inaccurate pricing.

7. Limitation of Liability

TheGoldApp.com will not be liable for any damages that arise out of the use or inability to use the website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

8. Changes to the Terms

We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be posted on this page, and continued use of the website constitutes your agreement to the new terms.

Vault Agreement

This Vault Agreement outlines the terms and conditions of using TheGoldApp.com’s secure vault storage services.

1. Vault Storage Services

TheGoldApp.com offers secure vault storage for gold and other precious metals. By opting into our vault storage, you agree to store your assets according to these terms.

2. Vault Access and Security

Our vault facilities use the highest security standards. Access to stored items is restricted to authorized personnel only. Customers may request to view their holdings by providing advance notice and undergoing security verification.

3. Fees

Storage fees are calculated based on the value and weight of your stored assets. Fees are charged annually, and you will receive an invoice detailing the amount.

4. Insurance

All items stored in TheGoldApp.com vaults are fully insured for their market value. In the event of theft, damage, or loss, you will be compensated at the current market rate.

5. Retrieval of Assets

You may request to retrieve your stored assets at any time. A retrieval fee may apply based on the size and weight of the assets. Retrieval requests are typically processed within 1-3 business days.

6. Termination of Vault Services

TheGoldApp.com reserves the right to terminate vault storage services with 30 days’ notice. You will be required to retrieve your assets or transfer them to another facility.

Privacy Policy

At TheGoldApp.com, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

When you use TheGoldApp.com, we may collect the following information:

  • Personal Information: Name, address, email, phone number, and payment information when you make a purchase or sign up for our services.
  • Transaction Data: Information related to your gold purchases, sales, and vault storage.

2. How We Use Your Information

We use your information to:

  • Process transactions and orders.
  • Improve customer service.
  • Send periodic emails and updates regarding your orders or promotions (if opted in).
  • Ensure the security of your stored assets in our vaults.

3. Data Security

TheGoldApp.com employs advanced encryption technologies to safeguard your personal information. All transactions are processed through a secure gateway provider and are not stored or processed on our servers.

4. Cookies

We use cookies to improve your experience on TheGoldApp.com. These cookies help us understand user preferences and enhance the overall website performance. You may choose to disable cookies through your browser settings, but this may affect website functionality.

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. TheGoldApp.com may share your information with trusted third-party service providers (e.g., payment processors) to assist in completing transactions.

6. Buy-Back Program Data

When you sell gold back to TheGoldApp.com, we collect information about the transaction, including the receipt details. This information is used solely for transaction verification and will not be shared or sold.

7. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices.

8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data (subject to legal obligations).

9. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of TheGoldApp.com constitutes acceptance of the updated terms.

Contact Us

If you have any questions about our terms and conditions, vault agreement, or privacy policy, please contact us at [email protected].

End User Agreement

Welcome to TheGoldApp.com

This End User Agreement (the “Agreement”) governs your access and use of the services provided by TheGoldApp.com (the “Platform”). By using or accessing our website or mobile app, you agree to comply with the following terms and conditions.

1. Acceptance of Terms

By registering an account or accessing the services provided by TheGoldApp.com, you confirm that you have read, understood, and agree to abide by this Agreement, including our anti-money laundering policy and KYC/KYB requirements.

2. Eligibility

You must be at least 18 years of age to use TheGoldApp.com. By accessing or using the Platform, you represent and warrant that you are of legal age, and you have the legal capacity to enter into this Agreement.

3. Account Registration and KYC/KYB Compliance

To use TheGoldApp.com, you must register for an account. During the registration process, you agree to provide accurate and complete information. We are required to verify your identity under our strict Know Your Customer (KYC) and Know Your Business (KYB) policies, in compliance with state and federal laws, including those of FINRA as we are a registered Money Service Business (MSB).

4. Anti-Money Laundering (AML) Policy

As a registered MSB, TheGoldApp.com follows strict guidelines to prevent money laundering and financial crimes. You agree to comply with all Anti-Money Laundering (AML) regulations. We may request additional documentation to verify your transactions and reserve the right to suspend your account if suspicious activity is detected.

5. Use of Services

TheGoldApp.com provides users the ability to buy, sell, and store precious metals like gold. By using these services, you agree to:

  • Use the services for lawful purposes only.
  • Comply with all applicable federal and state laws, regulations, and guidelines.

6. Transaction Limits and Fees

Transactions on TheGoldApp.com may be subject to certain limits, which can vary based on your verification status and our KYC/KYB policies. The Platform reserves the right to apply fees to transactions, which will be clearly communicated during the transaction process.

7. Termination

TheGoldApp.com reserves the right to terminate your account at any time, with or without notice, for reasons including but not limited to:

  • Violation of this Agreement.
  • Non-compliance with AML, KYC/KYB policies.
  • Fraudulent or suspicious activity.

8. Dispute Resolution

Any disputes arising from the use of TheGoldApp.com services will be resolved in accordance with federal and state laws. Users agree to resolve disputes through arbitration, as set forth in our dispute resolution policy.

9. Changes to the Agreement

We reserve the right to modify or update this Agreement at any time. Continued use of TheGoldApp.com following any changes constitutes acceptance of the updated terms.

Anti-Money Laundering (AML) Policy

1. Overview

TheGoldApp.com is committed to combating money laundering, terrorist financing, and other financial crimes. As a registered Money Service Business (MSB) with FINRA, we strictly adhere to all Anti-Money Laundering (AML) regulations imposed by the United States Department of Treasury’s Financial Crimes Enforcement Network (FinCEN).

2. AML Compliance Officer

TheGoldApp.com has appointed a dedicated AML Compliance Officer responsible for overseeing the implementation of our AML program. The officer’s responsibilities include monitoring transactions, ensuring compliance, and conducting regular audits.

3. Customer Due Diligence (CDD)

We implement strict Customer Due Diligence (CDD) measures to verify the identity of our users and business entities. This includes obtaining personal identification details, business documents, and conducting background checks.

4. Suspicious Activity Monitoring

All transactions made through TheGoldApp.com are closely monitored. Any suspicious activity or transactions that may indicate money laundering or terrorist financing are reported to FinCEN through Suspicious Activity Reports (SARs).

5. Record Keeping

As per federal law, TheGoldApp.com maintains comprehensive records of all transactions, including customer details and transaction history, for a minimum period of five years.

6. Training and Auditing

Our employees undergo continuous AML training to remain informed about the latest regulatory requirements and how to detect potential risks. We also conduct regular audits of our AML program to ensure compliance.

7. Reporting Obligations

We are required to report suspicious transactions that meet or exceed $10,000 in value to FinCEN. Customers agree to cooperate with any requests for additional information during these investigations.

Know Your Customer (KYC) / Know Your Business (KYB) Policy

1. Purpose of KYC/KYB

TheGoldApp.com follows strict Know Your Customer (KYC) and Know Your Business (KYB) policies to ensure that our Platform is not used for fraudulent activities, including money laundering, identity theft, or terrorist financing. This policy ensures that we know the identities of our customers and business partners.

2. Information Collection

As part of the KYC/KYB process, we collect and verify the following information from individual customers and businesses:

  • Personal Identification: Full name, date of birth, address, social security number, or taxpayer identification number.
  • Business Verification: Company name, registered address, tax ID, incorporation documents, and information on the business’s directors and beneficial owners.

All personal and business data collected is stored securely and in compliance with data privacy regulations.

3. Verification Process

To verify the information provided, TheGoldApp.com uses both automated systems and manual checks. Verification documents are cross-referenced with public records and databases. Customers and businesses may be asked to provide additional documents if necessary.

4. Enhanced Due Diligence (EDD)

In certain cases, where transactions are of high value or are considered high-risk, TheGoldApp.com may apply Enhanced Due Diligence (EDD). This includes conducting more in-depth background checks and requesting additional documentation.

5. Periodic Reviews

TheGoldApp.com regularly reviews customer and business accounts to ensure continued compliance with KYC/KYB policies. Accounts with incomplete or outdated information may be suspended until the necessary updates are provided.

6. Non-Compliance

Failure to comply with our KYC/KYB requirements may result in:

  • Account suspension or termination.
  • Delays in processing transactions.
  • Legal reporting to relevant authorities.

Terms and Conditions

Effective Date: [Insert Date]

Welcome to TheGoldApp.com! By using our services and purchasing products over the phone or through our website, you agree to the following terms and conditions. Please read these terms carefully to ensure a smooth and transparent experience with TheGoldApp.com.

1. General Terms

  • These terms and conditions govern all purchases made through TheGoldApp.com and items purchased over the phone.
  • By accessing our website or contacting us via phone, you confirm that you are of legal age and have the legal authority to enter into binding agreements.
  • TheGoldApp.com reserves the right to update these terms at any time. Updates will be posted on our website, and it’s your responsibility to review them before making purchases.

2. Purchases

  • Online and Phone Orders: By placing an order on our website or over the phone, you agree to provide accurate information, including shipping address, contact details, and payment information.
  • Order Confirmation: All orders are confirmed via email after payment verification. Orders placed over the phone will also receive email confirmation with details of your purchase.
  • Payment Methods: We accept various payment methods, including credit cards, debit cards, and bank transfers. Payments must be cleared before shipping.

3. Shipping Terms

  • Shipping Providers: TheGoldApp.com partners with reliable shipping providers to ensure fast and secure delivery of your gold and precious metals. Orders are shipped within 1-3 business days of confirmation, except during holidays or unforeseen delays.
  • Shipping Fees: Shipping costs are calculated based on location, package weight, and carrier. Fees are displayed at checkout.
  • Delivery Times: Standard delivery is estimated to take 3-7 business days within the continental United States. International shipping times vary based on customs and local regulations.
  • Tracking and Insurance: All orders come with tracking numbers. Insurance coverage for loss or damage during transit is included with each shipment.

4. Return Policy

  • 15-Day Return Period: All purchases through TheGoldApp.com are eligible for return within 15 days of receiving the item, subject to the following conditions:
    • Items must be returned in their original packaging.
    • TheGoldApp.com will not accept items damaged due to misuse, neglect, or tampering.
  • Return Process: To initiate a return, contact our customer service team with your order number. Returns are typically processed within 5-7 business days of receiving the item.
  • Refunds: Refunds are issued to the original payment method. Shipping fees are non-refundable.

5. Buy-Back Program

  • TheGoldApp.com offers a buy-back program at the spot price for gold purchased from other sellers, provided you present a valid receipt. For further details, please contact customer service.

6. Risk of Loss

  • Once items are delivered to the shipping carrier, risk of loss transfers to the buyer. We strongly recommend insuring your packages.

7. Compliance and Verification

  • KYC/KYB Compliance: TheGoldApp.com adheres to Know Your Customer/Know Your Business (KYC/KYB) policies and anti-money laundering (AML) regulations. Customers may be required to submit identification documents.
  • Product Verification: All precious metals are verified using Fisher XL5 and other Fisher Niton handheld XRF spectrometers.

8. Limitation of Liability

  • TheGoldApp.com is not liable for any indirect, incidental, or consequential damages resulting from the purchase, misuse, or misinterpretation of our products or services.
  • In cases of a dispute, our total liability will not exceed the amount paid for the product or service in question.

9. Intellectual Property

  • All content on TheGoldApp.com, including logos, text, graphics, and product descriptions, is protected by intellectual property laws. Unauthorized use is prohibited.

10. Privacy Policy

  • Your privacy is our priority. We will never sell your personal information and only collect data as required to process transactions, comply with legal regulations, and enhance our services.

11. Contact Us

  • For questions about these terms, shipping, or purchases made over the phone, please contact us:

These terms and conditions apply to all users of TheGoldApp.com. By making a purchase, you confirm that you have read, understood, and agree to these terms.